Disability Services DivisionOne DSD People, Access and Culture

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Find checklists, job aids, question banks, practice notes, and learning materials. Each item explains what it is, where its guidance comes from, who maintains it.

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All resources (351)

Showing the first 6 resources. Browse all 351 resources

Practice note · Deeper method
The Five Disciplines of Learning Organizations
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
This resource introduces Peter Senge's five disciplines of the learning organization — adapted for DSD's context — and examines what it…
Practice note · Deeper method
Accessible Meetings Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A comprehensive checklist for making DSD meetings accessible — covering virtual meetings, in-person meetings, and hybrid formats. This…
Practice note · Deeper method
ADA Title Two (State & Local Government) — Compliance Guide
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
ADA Title Two is the part of the Americans with Disabilities Act that applies to us. It covers state and local government — every program,…

Show the remaining 345 resources here

Practice note · Deeper method
Supported Decision-Making Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Supported Decision-Making (SDM) is a rights-based model in which people with disabilities keep their legal rights and make their own…
Practice note · Deeper method
EAT Step 5 Walk-Through — Implementation Planning
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
Autism and Neurodiversity-Affirming Support
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Autism is a natural variation in how people experience the world, think, communicate, and process senses. The neurodiversity view holds that…
Practice note · Deeper method
Aging and Disability Together
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Aging and disability are deeply connected, and our administration brings them together for a reason. Many people acquire disabilities as…
Practice note · Deeper method
Reflective Practice Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
This resource walks through what reflective practice actually looks like as a leadership discipline — not as a vague aspiration but as a…
Practice note · Deeper method
Community Engagement Plan Outline
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
This template supports DSD staff in planning a community engagement — a structured outreach, consultation, partnership, or co-design process…
Practice note · Deeper method
Working Across the Central-Office and Field Divide
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
In a division like ours, some people write and interpret policy and some people carry it out in the field, with counties, Tribal Nations,…
Practice note · Deeper method
Trauma-Informed Practice — SAMHSA Six Principles Flagship
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Trauma-informed practice (TIP) is an organizational and service-delivery framework grounded in the recognition that trauma — the experience…
Practice note · Deeper method
Worked Example — Policy and Procedure Decision Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This is an anonymized hypothetical example demonstrating the methodology of the DHS Equity Analysis…
Practice note · Deeper method
Sensory Accommodations Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A practical walk-through for DSD staff on understanding and implementing sensory accommodations in meetings, training spaces, and service…
Practice note · Deeper method
Person-Centered Planning Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Person-centered planning (PCP) is both a philosophy and a structured process for developing service plans that genuinely reflect what…
Practice note · Deeper method
Intersectionality for DSD Practice
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Intersectionality is a theoretical framework — and a practical analytical tool — for understanding how multiple, overlapping systems of…
Practice note · Deeper method
Measuring What Matters: Activity vs. Impact
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
It is easy to measure how busy we are. It is harder, and far more important, to measure whether anything changed. Equity work fails quietly…
Practice note · Deeper method
Cultural Humility in Practice
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Cultural humility is a way of showing up, not a box you check. It means approaching every person with the assumption that you do not fully…
Practice note · Deeper method
EAT Step 1 Walk-Through — Frame the Decision/Issue
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
Restorative Practice
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Restorative practice is a way of responding to harm that focuses on repairing relationships and making things right, rather than only…
Practice note · Deeper method
Microsoft Excel Accessibility Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A step-by-step checklist for creating accessible Microsoft Excel workbooks. This checklist covers table headers and structure, cell…
Practice note · Deeper method
EAT Step 3 Walk-Through — Identify Burdens, Benefits, and Disparities
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
Welcoming Refugee and Immigrant Communities
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Many of the people we serve, and many of our coworkers, are refugees or immigrants. They bring strengths, skills, and resilience, and they…
Practice note · Deeper method
Bias and Assumption Pause Card
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A 30-second pause to catch an assumption before it shapes a decision. Use it when you are about to write a plan, make a call, or judge a…
Practice note · Deeper method
Intersectionality in Practice
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Intersectionality is the idea that people hold more than one identity at once, and those identities combine to shape their experience in…
Practice note · Deeper method
Worked Example — Service Design Decision Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This is an anonymized hypothetical example demonstrating the methodology of the DHS Equity Analysis…
Practice note · Deeper method
Employment First in Minnesota
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Employment First is Minnesota's policy that competitive, integrated employment is the first and expected option for working-age people with…
Practice note · Deeper method
Community Engagement Done Well
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Community engagement done well means sharing power with the communities affected by a decision, not just informing them or collecting a…
Practice note · Deeper method
Person-Centered Practice and Self-Determination
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Person-centered practice means the person is in charge of their own life and their own plan. We start with what matters to the person — what…
Practice note · Deeper method
Tribal Consultation and Sovereignty
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Minnesota is home to eleven federally recognized Tribal Nations, each a sovereign government with the right to self-govern and…
Practice note · Deeper method
Welcome to DSD — Day 1 Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Starting a new job involves a lot of logistical tasks alongside a lot of new relationships, new systems, and new information. This checklist…
Practice note · Deeper method
CLAS Standards — Culturally and Linguistically Appropriate Services Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
The National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care are a set of 15 action steps…
Practice note · Deeper method
MnCHOICES and Equitable Access to Services
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
MnCHOICES is the tool Minnesota uses to assess what long-term services and supports a person needs and to plan those supports with them.…
Practice note · Deeper method
Communicating with the Deaf and Hard-of-Hearing Community
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Communication access for people who are Deaf or hard of hearing is both a legal requirement and basic respect. A few practices make a real…
Practice note · Deeper method
EAT Step 4 Walk-Through — Explore Strategies and Options
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
RMHF — Relational-Cultural Theory and Multicultural Humility Framework
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
The Relational-Cultural Theory and Multicultural Humility Framework (RMHF), as used in DSD's learning ecosystem, brings together two…
Practice note · Deeper method
Worked Example — Communication and Outreach Decision Walk-Through
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This is an anonymized hypothetical example demonstrating the methodology of the DHS Equity Analysis…
Practice note · Deeper method
Cultural Humility Core Practices
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Treat cultural knowledge as a way to ask better questions, not as a shortcut to certainty. Examine assumptions, invite correction, share…
Practice note · Deeper method
Equity Review Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Use this checklist when you are creating or revising a policy, program, practice, communication, or decision. It is a quick equity scan, a…
Practice note · Deeper method
National CLAS Standards: A Quick Guide for DSD Staff
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
The National CLAS Standards are 15 standards for Culturally and Linguistically Appropriate Services, issued by the U.S. Department of Health…
Practice note · Deeper method
Using Cultural Briefs: A Starting Point, Not the Last Word
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Cultural briefs, sometimes called cultural briefs, are short orientations to a community's general patterns, history, and common practices.…
Practice note · Deeper method
Accessible Communications Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A checklist for accessible communications across all DSD channels — email, DSD web pages, social media, video, audio, and imagery. This…
Practice note · Deeper method
Change Management: Bringing People Along
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Change management is how you help people through a change so it actually sticks. A good idea can fail simply because the people affected…
Practice note · Deeper method
Allyship Archetypes
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
This resource introduces the allyship archetype framework — drawing on the work of Karen Catlin and related research — to help DSD staff…
Practice note · Deeper method
EAT Overview Walk-Through — What the Equity Analysis Toolkit Is and How It Works
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
EAT Step 6 Walk-Through — Monitor, Evaluate, Adjust
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
IMPORTANT — Scope of this resource: This walks staff through the methodology of the DHS Equity Analysis Toolkit. It does not perform equity…
Practice note · Deeper method
Microsoft Word Accessibility Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A step-by-step checklist for creating accessible Microsoft Word documents. This checklist covers every major accessibility requirement —…
External reference · Reference and evidence
ADA Title II (state and local government services)
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
Title II of the Americans with Disabilities Act covers state and local government services, including effective communication and web…
External reference · Reference and evidence
National CLAS Standards (culturally and linguistically appropriate services)
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The national standards for culturally and linguistically appropriate services in health and human services, published by the U.S. Office of…
External reference · Reference and evidence
DHS Equity Analysis Toolkit
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The DHS Equity Analysis Toolkit helps staff consider who is affected, what evidence is available, and which barriers and alternatives…
External reference · Reference and evidence
State of Minnesota Emerging Leaders Institute
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The verified public leadership program is the State of Minnesota Emerging Leaders Institute, administered by Minnesota Management and…
External reference · Reference and evidence
Minnesota digital accessibility standard (MNIT)
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
Minnesota IT Services publishes the state's digital accessibility standard and accessible-document guidance. Verify the current version at…
External reference · Reference and evidence
Title VI and language access for people with limited English proficiency
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
Federal Title VI obligations require recipients of federal funds to provide meaningful language access. The federal LEP site collects…
Practice note · Deeper method
Calling In vs. Calling Out
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
This resource distinguishes between calling in and calling out as approaches to addressing harm in the workplace — and provides the 5 Ds…
Practice note · Deeper method
PDF Accessibility Checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A step-by-step checklist for creating and verifying accessible PDF documents. This checklist covers tagged PDFs, reading order, alternative…
Practice note · Deeper method
Goleman Emotional Intelligence for DSD Leaders
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one's own emotions and the emotions of others — and to use…
Job aid · How to do it
Access checks before a meeting, outreach, or session
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Before meeting with people, confirm the language and dialect and arrange captioning, interpreting, and alternate formats. Check the physical…
Job aid · How to do it
Accessible and culturally responsive meetings: before, during, and after
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Send purpose and materials ahead, offer accommodation without forcing disclosure, give people several ways to take part, watch positional…
Job aid · How to do it
Accommodations across transitions: closing the accommodation cliff
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Accommodations that work in the current role are often lost during a rotation, an acting assignment, a leadership cohort, or an interview…
Tool · How to do it
Team climate action plan template
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Choose three to five actions that team members can see and experience. For each action, name the person responsible, when it will begin,…
Job aid · How to do it
Engagement that shares influence: inform, consult, involve, collaborate, co-design
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Five levels of influence, from informing people about a decision to designing it with them. Choose one honestly, say it plainly, and match…
Question bank · Deeper method
Equity impact questions for policy, budget, technology, and procurement
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Use this short question set for high-stakes decisions. Consider which authority and rights apply, who benefits, who carries the burden,…
Job aid · How to do it
Equity scan or full equity analysis: what goes in and who decides which applies
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
The DHS equity policy makes an equity analysis part of some decisions. This aid explains the difference between a scan and a full analysis,…
Tool · How to do it
Session plan: purpose, activity, practical use, and access
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Plan the session around what participants will be able to use afterward. Set one clear learning goal, use an activity based on their work,…
Checklist · How to do it
Checklist for changing a form, notice, or letter
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
When changing staff- or public-facing text or a process, record who is affected and how. Consider language, disability and communication…
Job aid · How to do it
Inclusive hiring lifecycle: eight stages from role design to outcomes
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
An eight-stage structure for hiring that tests what the work really requires, opens outreach, uses structured review and interviews,…
Checklist · How to do it
Is this requirement job related? A short check before you keep it
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A five-question check for any degree, experience, screening, or interview requirement: what work does it predict, what evidence supports…
Job aid · How to do it
Language access checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Start by identifying the languages people need and the vital documents that require translation and human review. Make a qualified…
Job aid · How to do it
Language and cultural access planning aid for a program or contact point
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Plan language, format, messenger, communication mode, and program design together, using the CLAS standards as a frame: who the program…
Checklist · How to do it
Equity and access checklist for new work
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A one-page checklist for a new program, service, or digital application. It covers people and purpose, access, language, the effort required…
Checklist · How to do it
Leadership criteria: are they job related, or do they screen out disabled staff?
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A check for the informal and formal criteria used to nominate, select, and promote people into lead roles: executive presence, quick verbal…
Job aid · How to do it
Operational equity review canvas: eight steps for any decision
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
One pattern that works for policies, forms, services, contracts, budgets, communications, technology, and program design: clarify the…
Checklist · How to do it
Plain language and accessible documents checklist
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Use short sentences, everyday words, one idea per paragraph, built-in heading styles, descriptive links, useful alternative text, and…
Tool · Deeper method
Questions about the steps, time, and effort a process requires
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Look at the process from the person's point of view. Count the steps, documents, trips, and hours away from work. Notice when a deadline,…
Job aid · How to do it
Equity in contracts, grants, and procurement: where the questions belong
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Equity belongs in the solicitation, the evaluation criteria, the contract terms, and the monitoring. This aid names the questions for each…
Job aid · How to do it
Reporting back: what we heard, what changed, what could not, and why
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
A short, accessible record for the people who gave input: what they said in their words, what changed because of it, what could not change…
Tool · How to do it
Planning with partners: who to involve
Guidance. A practical job aid or checklist from this program. Confirm policy questions with the person responsible for that policy.
Plan who should be involved before the design is settled. Note why their involvement matters, what role they will have, whether they will be…
Learning module · Deeper method
Disability rights and service delivery: the frameworks DSD works within
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
An orientation to person-centered planning, supported decision-making, LifeCourse, the ADA and Olmstead, home and community-based services,…
Learning module · How to do it
Facilitation that participants can use in their work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A useful session helps participants make a meaningful change in their own work. Begin with what they should leave able to do, keep…
Learning module · Quick orientation
How to use this program
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Start with Ask or Resources. Read a community brief when Minnesota communities or partners are part of the work. Use a learning path to…
Learning module · How to do it
Working with a spoken-language interpreter
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Book the right language and dialect, and brief the interpreter before the conversation. Speak to the person, use short sentences, and check…
Learning module · Deeper method
Intersectionality: why one category at a time misses people
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Race, disability, language, gender, age, class, and immigration status shape people's experience together, not one at a time. A program that…
Learning module · How to do it
Plain language carries complexity: it does not remove it
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Plain language helps readers find, understand, and use information. It reduces the work of reading, not the depth of the content. Use…
Learning module · Deeper method
Positional power: seeing it, naming it, and using it well
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Supervisors, managers, and people with expertise or tenure hold power that shapes who speaks, who is believed, and whose time counts. Seeing…
Learning module · How to do it
Psychological safety and repair: practices, not personality
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
People speak when speaking is safe and useful. Safety is built through observable practices: how disagreement is handled, how mistakes are…
Learning module · Reference and evidence
Structural racism and institutional power: how neutral rules produce unequal results
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Structural racism is the way policies, practices, and norms across institutions produce and maintain racial inequity without requiring…
Learning module · How to do it
Team climate basics: participation, honest conversation, and fair opportunities
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Team climate is what people experience in everyday meetings, supervision, and decisions: whether they can speak openly, disagree, receive…
Practice note · Deeper method
Accessible leadership pathways and sponsorship for staff with disabilities
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
For staff with disabilities, advancement barriers are usually structural and often invisible to the people who run leadership pathways. This…
Practice note · How to do it
Using community material as questions, not descriptions
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
A community brief or cultural guide is a starting point for respectful inquiry. It can help you ask better questions and plan access. It…
Practice note · How to do it
Building equity into an idea while it takes shape
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Equity is easier to shape while an idea is still taking form. Before the design is settled, name who it is for, who may carry the burden,…
Practice note · Deeper method
Equity in Practice: six perspectives and seven questions
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Consider a decision from six perspectives: compliance and civil rights, diversity and representation, hearts and minds, inclusion and…
Practice note · Deeper method
The IDI and other tools: inputs to practice, not the practice itself
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
The Intercultural Development Inventory is one proprietary assessment among many tools. It can inform qualified professional practice. It…
Practice note · Quick orientation
Using community context without profiling
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
A community brief can help you prepare for Minnesota work, but it cannot describe any one person. Use it to ask better questions, check…
Practice note · Deeper method
Measuring whether equity work is working, without scoring people
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Tell the difference between a platform that works and a program that improves equity. Use a logic model, baselines, mixed methods,…
Related example or recording
1. The question
2. Meaningful evidence
3. The next decision
Evaluation plan and worked example
Explore the chart and build an evaluation plan
Practice note · How to do it
Mentoring, sponsorship, and reverse mentoring: three different things
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Mentoring explains how things work. Sponsorship puts your credibility behind someone in a room they are not in. Reverse mentoring lets…
Practice note · Quick orientation
Six commitments for working in partnership
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Equity is everyone's work. Build on the people, standards, and relationships already in place. Center lived experience. Follow the evidence.…
Practice note · Deeper method
Pay, classification, and advancement: what a supervisor can change and what needs a partner
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Advancement barriers are often invisible: unclear pathways, visible work given by habit, and classification questions that no one owns. This…
Practice note · Quick orientation
Start from the work you are doing: role-aware entry points
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
A policy analyst designing a program, a hiring manager planning recruitment, a fiscal analyst shaping a budget, and a supervisor preparing a…
Practice note · Quick orientation
A final review for your working plan
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
A useful working plan names who is responsible, when it will be reviewed, which access needs you considered, who you involved, and what you…
Practice note · How to do it
Stay conversations: learning why people stay before they leave
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
A stay conversation asks a current team member what keeps them, what would make them leave, and what they would change. It is a…
Practice note · Quick orientation
When to seek additional guidance, and where to begin
Practice note. A practical approach from the Equity and Inclusion Operations Consultant. It is not policy.
Many questions can be answered with a checklist, job aid, or other resource. Use the established Employee Culture, Human Resources,…
Tool · Reference and evidence
Tool card: National CLAS Standards
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The National Standards for Culturally and Linguistically Appropriate Services, published by the U.S. Department of Health and Human Services…
Tool · Reference and evidence
Tool card: Uniform Guidelines on Employee Selection Procedures (EEOC)
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
Federal guidelines on employee selection procedures and the U.S. Equal Employment Opportunity Commission's questions and answers about them.…
Tool · Reference and evidence
Tool card: GARE Racial Equity Toolkit
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The Government Alliance on Race and Equity describes racial equity tools as structured ways to integrate explicit consideration of racial…
Tool · Reference and evidence
Tool card: Intercultural Development Inventory (IDI)
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
A proprietary, licensed intercultural assessment administered by qualified administrators. Purpose: individual and group intercultural…
Tool · Reference and evidence
Tool card: implicit-association resources
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
Public research tools that demonstrate automatic associations. Useful for individual reflection about how bias can operate without…
Tool · Reference and evidence
Tool card: Charting the LifeCourse
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
A framework and set of tools for people with disabilities and families to plan a good life across the lifespan, developed at the University…
Tool · Reference and evidence
Tool card: State of Minnesota accessibility standard
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The State of Minnesota digital accessibility standard, currently Section 508 plus WCAG 2.1 Level A and AA, and the accessible document…
Tool · Reference and evidence
Tool card: Minnesota Equity Analysis Toolkit
Outside source; check before use. A public source outside this program. Check the current source before relying on it.
The State of Minnesota's official equity analysis toolkit, published by Minnesota Management and Budget, used with the DHS Equity Policy.…
Learning module · How to do it
Anti-Racism as Ordinary Work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Privilege does the education. Structure does the change. A continuum, not a poster.
Learning module · How to do it
Somali Minnesota — a Brief, not a Capsule
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Minnesota ethnography for staff practice — iceberg plus structure. Still ask this family.
Learning module · How to do it
Cultural Humility vs. a Checklist
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Curiosity that does not end — and a form that still needs a who, data, and a date.
Learning module · How to do it
Critical Incidents in the Work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
When a workday surprises you — notice, change a channel, or use a formal door.
Related example or recording
Fictional meeting example
Observe what happened before interpreting it
Learning module · How to do it
Intercultural Conflict Styles at a DHS Desk
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Direct, indirect, expressive, restrained — notice the style in the room.
Learning module · How to do it
Intercultural Competence without a Score
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
UNESCO, Bennett, and the continuum are maps. A quiz in this hub is not.
Learning module · How to do it
Disability and Language Together
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Two gates, and a person can need both — not a culture capsule.
Learning module · How to do it
Cultural Broker as a Role
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A broker helps two systems meet — not a people, not the unpaid educator, and not the interpreter unless that is the job.
Learning module · How to do it
A Language Access Plan You Can Walk
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who we serve, which languages, which vital documents, who books the interpreter, and what happens when the vendor fails.
Learning module · How to do it
Plain Language in Human Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A form only a lawyer can finish is a closed gate.
Related example or recording
Action first
Reply date
A way to get help
Fictional notice comparison
See how a reader finds the next step
Learning module · How to do it
Working with an Interpreter
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A professional — not a cousin and not the bilingual coworker from the hall. Speak to the person.
Learning module · How to do it
Language Access as a Design
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who can use the door, the form, and the phone is already decided.
Learning module · How to do it
Equal Opportunity in Employment — the Door and the Lens
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
EOAD when someone is harmed. A lens on the posting, panel, and 90-day before anyone has to complain.
Learning module · How to do it
Conflict at Work — Resolution vs. a Formal Door
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A disagreement about the work is not a civil-rights complaint — use the chair, EAP, mediation, HR, or Equal Opportunity and Access.
Learning module · How to do it
Stay Interviews and Exit Interviews
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Hear before the resignation and after — then move a gate.
Learning module · How to do it
Employee Viewpoint and Well-Being Surveys
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Read the instrument you already have as a who — not a trophy.
Learning module · How to do it
Mobility, Acting, and Promotion
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who is visible, who is called ready, who gets the acting assignment.
Learning module · How to do it
Career Mentorship and Sponsorship
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Mentorship is advice. Sponsorship is a gate that opens.
Learning module · How to do it
Performance and Development
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Coach the work. Do not score a soul.
Learning module · How to do it
Onboarding and the First 90 Days
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Desk, badge, buddy, probation — a design, and who each was built for.
Learning module · How to do it
Screening and Selection
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Rubric, panel, unpaid sample — identical-by-law versus sameness-as-fairness.
Learning module · How to do it
Sourcing and Outreach
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Where we look. The same three boards is not a pool.
Learning module · How to do it
Job Design and the Posting
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who can apply is decided when the job is written — essential functions, extras, and pay.
Learning module · How to do it
The Employee Life Cycle as a System
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who we attract, hire, onboard, develop, sponsor, hear, and exit — and who each gate was built for.
Learning module · How to do it
Facilitator’s Guide: Leading the Equity and Inclusion Curriculum
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Open a title, keep the room on the process, and do not score anyone.
Learning module · How to do it
Equity-Centered Leadership
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
The agenda you set, the assignment you give, the credit you take, the repair you own.
Learning module · How to do it
Equity Champion Contribution Workflow
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Contribute, write, use the toolkit, stop for a formal door, hand off — a workflow, not unpaid race education.
Learning module · How to do it
Equity and Inclusion: Leadership and Systems
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
See the system — budget, IT, contract, hire, who writes the rule — not only the values sentence.
Learning module · How to do it
Acceptance in DHS Work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Notice difference without ranking it — and without pretending everyone is the same.
Learning module · How to do it
Culture Without Theater
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Posters are not culture — ordinary work is the test.
Learning module · How to do it
Teams in Minimization
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How a group hears equity as an attack — and how a supervisor keeps the process as the object.
Learning module · How to do it
From Noticing to Shifting
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
After noticing — change the form, the hire, or the meeting.
Learning module · How to do it
Outcomes, Not Intentions
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A disparity is an observation. Discrimination is a claim. Good intentions are not the test.
Learning module · How to do it
How It Shows Up in Minnesota Human Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who waits, who is removed, who is hired, who is believed. Greater Minnesota is not a footnote. Tribal Nations are governments.
Learning module · How to do it
The Record
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What the word means, what the history built, and what the evidence still shows.
Learning module · How to do it
What Minimization Does in DHS Work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Sameness-as-fairness is a work habit — not a verdict on you.
Learning module · How to do it
DHS Equity Analysis Toolkit
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Teach the toolkit, then use it — on a real policy, budget, hire, or IT change before the decision is locked.
Learning module · How to do it
Family and Natural Support Systems
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Family is not a staffing plan — ask who they want, name the unpaid work, put respite on the page.
Learning module · How to do it
LGBTQ+ Inclusion in Disability Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use the name they use. Ask who may know. Do not let a form or a family veto become the plan.
Learning module · How to do it
Brain Injury and Complex Disability
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
The person you met last year may not be the person in the room today — slow down, and write it down.
Learning module · How to do it
Neurodiversity and Cognitive Difference
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Difference is not a deficit to fix — change the environment first.
Learning module · How to do it
Health, Wellness, and Safety
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Safety that shrinks a life is not wellness — support the person to live, and still do the duty.
Learning module · How to do it
Employment First and Economic Inclusion
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Competitive, integrated work is the first and expected option — not a prize for looking ready.
Learning module · How to do it
Change Management: Bringing People Along
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Do not announce a change and call it leadership — bring the people who will live with it along.
Learning module · How to do it
Accessibility as Leadership Responsibility
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Lead access on purpose — in meetings, hiring, communications, and everyday DHS work.
Learning module · How to do it
American culture
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Minnesota culture
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
African American Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Somali Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Hmong Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Amharic-speaking Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Arabic-speaking Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Bosnian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Burmese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Cambodian / Khmer Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Chinese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Colombian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Cuban Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Ecuadorian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Ethiopian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Filipino Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
French-speaking Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Guatemalan Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Indian (Asian Indian) Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Japanese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Karen Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Kenyan Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Korean Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Lao Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Latino / Hispanic Minnesota (disaggregate)
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Lebanese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Liberian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Mexican Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Nigerian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Oromo Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Puerto Rican Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Russian-speaking Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Salvadoran Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Thai Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Ukrainian Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Vietnamese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Eleven Tribal Nations of Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Alaska Native people in Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Rural Minnesota (place, not a race)
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
European America in Minnesota — historic cultures, not a ‘white’ mash
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Native American (Compass profile — not the 11 nations)
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A compact, practice-first guide for learning without turning people into checklists.
Learning module · How to do it
Disability, Diversity and Belonging
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who is already in the room, what a barrier actually is, and why being present is not the same as belonging.
Learning module · How to do it
Disability Models and Perspectives
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Learn six ways of seeing disability, notice which one your team reaches for first, and use a barrier-removal view on a real decision.
Learning module · How to do it
Language, Etiquette and Respectful Interaction
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Choose words that describe rather than define, ask before helping, speak to the person, and handle interpreters, communication devices and…
Learning module · How to do it
Accessibility Basics
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Find the barriers hiding in rooms, documents, meetings, videos and emergency plans, and fix the ones you own before anyone has to ask.
Learning module · How to do it
Allyship, Accountability and Everyday Action
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Notice ableism in ordinary assumptions, interrupt exclusion without speaking over anyone, build access into what you already own, and know…
Learning module · How to do it
Access Needs and Individualized Support
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Tell equal treatment from equitable access, ask about needs without asking for a diagnosis, and keep the person in charge of their own…
Learning module · How to do it
Inclusive Communication Across Disabilities
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Adapt how you communicate for Deaf and hard-of-hearing people, people with speech disabilities, blind and low-vision people, people with…
Learning module · How to do it
Accommodations and Interactive Problem-Solving
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize a request, run the interactive process in order, keep the focus on the job and the barrier instead of the diagnosis, and know…
Learning module · How to do it
Trauma-Informed and Culturally Responsive Disability Practice
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Understand why people arrive wary of services, and practice choice, transparency, collaboration and cultural humility in ordinary…
Learning module · How to do it
De-escalation Without Coercion
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Tell distress, communication, sensory overload, trauma response and behavioral risk apart, change the environment first, and write it down…
Learning module · How to do it
Inclusive Meetings, Events and Learning
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Plan in-person, hybrid and virtual gatherings that people can actually attend, follow and shape, and recover well when something fails on…
Learning module · How to do it
Disability Rights, Policy and Organizational Duties
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Read the ADA, Section 504, Section 508, the Minnesota Human Rights Act and the Olmstead Plan as duties your organization owns, then know…
Learning module · How to do it
Accessibility Auditing and Barrier Analysis
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Walk a real journey, name every kind of barrier you find, decide what to fix first, and separate the fix you can make this week from the…
Learning module · How to do it
Accessible Content and Digital Learning Design
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Build documents, slides, videos, forms and lessons that work with a keyboard, a screen reader and captions, then prove it with a test you…
Learning module · How to do it
Co-design and Lived-Experience Partnership
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Work with disabled people and disability-led organizations as paid partners whose expertise changes decisions, and build the loop that shows…
Learning module · How to do it
Disability Data, Privacy and Equity Measurement
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use disability data to find and remove barriers while protecting the people the data describes.
Learning module · How to do it
Inclusive Supervision and Team Culture
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Lead a team where people can ask for what they need, work is judged fairly, and disability is neither a secret nor a spectacle.
Learning module · How to do it
Change Management and Implementation
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Turn a list of accessibility findings into a roadmap with owners, decision rights and measures, and carry it through the resistance it will…
Learning module · How to do it
Facilitation and Peer Learning
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Lead disability inclusion conversations that people can join without disclosing, that answer defensiveness and misinformation calmly, and…
Learning module · How to do it
The Leadership Case for Disability Inclusion
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Connect disability inclusion to mission delivery, civil rights, workforce equity, risk, innovation and public trust, and see why goodwill…
Learning module · How to do it
Governance, Accountability and Resourcing
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Set up the sponsorship, structure, funding and unit-level expectations that let disability inclusion outlast any one leader.
Learning module · How to do it
Inclusive Policy, Procurement and Technology
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Build accessibility into what the agency buys, builds, publishes and approves, so barriers are prevented at the contract and the charter…
Learning module · How to do it
Measuring Culture and Sustained Progress
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Choose leading and outcome measures, treat feedback from disabled people as a core input, and run review points that produce decisions…
Learning module · How to do it
Capstone: Remove a Real Barrier
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Take a cross-functional team from choosing one recurring barrier to presenting a plan that removes it, with the people it affects shaping…
Learning module · How to do it
Conflict Resolution That Works for Neurodivergent Staff
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Notice where standard conflict resolution assumes one kind of communicator, adjust the process so more than one kind of brain can use it,…
Learning module · How to do it
What Fraud Enforcement Actually Costs
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Real fraud causes real harm. So does enforcement that isn't careful. Both are true at once, and DHS staff need to hold both.
Learning module · How to do it
Public Perception, Misperception, and the Communities We Serve
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How a story about individual wrongdoing can turn into a story about an entire community — and why DHS staff have to actively guard against…
Learning module · How to do it
Protecting the Program Without Becoming the Harm
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Practical habits for any DHS staff member whose work touches program integrity communication, review, or the people affected by it.
Learning module · How to do it
Nordic Europe: The Equality Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Nordic Europe is one of the most egalitarian cultural clusters in the world.
Learning module · How to do it
Anglo: The Individualism Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
The Anglo cluster is among the most individualistic in the world.
Learning module · How to do it
Germanic Europe: The Structured Order Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Germanic Europe is defined by its commitment to order, precision, and structured living.
Learning module · How to do it
Eastern Europe: The Resilience Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Eastern Europe is a cluster shaped by centuries of empire, occupation, and survival.
Learning module · How to do it
Latin Europe: The Expressive Relationship Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Latin Europe blends individualism with expressive emotionality — a rare combination.
Learning module · How to do it
Latin America: The Relational Heart Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Latin America weaves together collectivism, warmth, hierarchy, and joy.
Learning module · How to do it
Confucian Asia: The Harmony and Order Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Confucian Asia is shaped by centuries of philosophical tradition emphasizing harmony, hierarchy, collective well-being, and long-term…
Learning module · How to do it
Southern Asia: The Spiritual Diversity Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Southern Asia is a mosaic of languages, religions, and traditions — yet clusters around several core cultural patterns.
Learning module · How to do it
Sub-Saharan Africa: The Ubuntu Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Ubuntu — "I am because we are" — is a Southern African idea this module uses to illustrate a broad pattern: communal interdependence as a…
Learning module · How to do it
Arab: The Honor and Hospitality Cluster
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
The Arab cluster is a linguistic and cultural grouping shaped by tribal loyalty, honor culture, and hospitality, spanning many countries and…
Learning module · How to do it
Denial: Not Yet Noticing Cultural Difference
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Denial is the starting orientation on the intercultural continuum — cultural difference is not yet real or relevant, often because someone's…
Learning module · How to do it
Polarization: Us-and-Them Judgment
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Polarization is where cultural difference first becomes visible — and gets sorted into better and worse, us and them, sometimes favoring…
Learning module · How to do it
Adaptation: Genuinely Shifting Your Frame
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Adaptation is where someone can deliberately shift their own perspective and behavior to bridge across a real cultural difference — not…
Learning module · How to do it
Integration: Moving Fluidly Between Cultural Frames
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Integration is the far end of the continuum — more than one cultural frame has become part of how a person sees, so that moving between…
Learning module · How to do it
Intercultural Practice in Public Disability Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How culture, identity, disability and power travel through the ordinary decisions a state division makes every day.
Learning module · How to do it
Disability culture and disability justice
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Disability as identity and culture, what self-advocates mean by access and interdependence, and how a deficit frame shows up in the words a…
Learning module · How to do it
Public power and institutional impact
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A form, a definition, a deadline, a contract line: ordinary internal decisions arrive in someone’s life as help, delay, confusion or…
Learning module · How to do it
Person-Centered Thinking in State Systems
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Policy, guidance, forms, measures and contracts decide what a person’s week looks like long before anyone meets them.
Learning module · How to do it
Bias, Assumptions and Accountability
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How assumptions travel from a quick judgment into a routine, into a standard, and into the lives of people who never met you.
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Accessible and Respectful Communication
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What you write is what most people will ever meet of this work. Four lessons on words, structure, format and timing, ending with one real…
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Participation and Voice
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Asking people what they think is not the same as letting them shape the decision. Four lessons on accessible engagement, the real difference…
Learning module · How to do it
Choosing a Learning Focus
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How to pick something worth learning from the work already in front of you, without rating yourself or anyone else.
Learning module · How to do it
Accessible Public Communications
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
For most Minnesotans, this division is a web page, a letter, a form or a slide at a public meeting. Four lessons on designing those well,…
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Language Access in State Programs
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Interpretation is live, translation takes time, and both have to be in the budget before they can be in the room. Four lessons ending with a…
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Inclusive Meetings and Engagement
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Most of what decides who can take part in a meeting is settled before anyone walks in. Four lessons on design, access, facilitation and…
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Policy Writing Through an Equity Lens
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A draft is a set of decisions about who will find this easy and who will find it hard. Four lessons on reading your own draft for barriers,…
Learning module · How to do it
Program and Service Design
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Most of a service is decided before anyone calls it design. Four lessons on carrying lived experience, accessibility and equity from…
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Documentation, Analysis and Narrative
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A finding, a summary or a briefing note carries three things at once: what happened, how it was framed, and what the framing implies about…
Learning module · How to do it
Equitable Stakeholder Partnership
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Consultation is not partnership. Four lessons on who is already at the table, what reciprocity actually costs, when partners are brought in,…
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Digital Equity and Accessible Technology
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Every online process is a set of requirements about devices, connections, sign-ins, privacy and reading speed. Four lessons on seeing the…
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Responding to Concerns and Feedback
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Concerns rarely arrive labeled as concerns. Four lessons on receiving one without defending the process, reading a single account as…
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Cross-Division Coordination
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Most public-service work fails between two units rather than inside one. Four lessons on the seams where work changes hands, ending with a…
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History, Disability and Public Institutions
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Four lessons on what public disability systems were first built to do, how ableism and racial inequity worked together inside them, why…
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Tribal Sovereignty and State Responsibilities
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Tribal Nations are sovereign governments, and the state's relationship with them is government to government. Four lessons on what that…
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Race, Disability and Unequal Outcomes
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Ableism and racism rarely arrive one at a time. Four lessons on where two patterns meet inside a public system, how to read a difference in…
Learning module · How to do it
Immigration, Resettlement and State-System Navigation
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Almost every public process was written by people who already knew how the system works. Four lessons on what that assumption costs the…
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LGBTQIA2S+ Inclusion and Privacy
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Identity information does not behave like the rest of an administrative record. Four lessons on what the division asks, what it keeps, who…
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Religion, Spirituality, and Cultural Practice
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A date, a room, a tray of sandwiches and a line on a form all carry assumptions about belief and practice. Four lessons on where those…
Learning module · How to do it
Trauma-Responsive Public Administration
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Four lessons on what a public process does to the person who meets it: where an ordinary step turns punitive, how complaint routes and…
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Power, Conflict and Repair
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Disagreement is ordinary in public work. Harm is a different thing, and mistrust is usually an accurate memory rather than a mood. Four…
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Ethical Decision-Making
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Autonomy, safety, cost, legal requirement, quality oversight and equity rarely point the same way. Four lessons on naming the trade, seeing…
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Complex Issue Inquiry
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Some problems do not yield to a rule, a reminder or a better form. Four lessons on holding a complicated internal issue still long enough to…
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Leading a Reflective DSD Team
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Respectful inquiry, learning from mistakes, feedback that travels uphill and shared accountability are conditions a leader sets, not a…
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Equitable Policy and Procedure Governance
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Accessibility, plain language, cultural responsiveness and stakeholder impact are cheap to fix while a draft is still a draft. Four lessons…
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Inclusive Workforce and Team Culture
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Team culture is not a values statement. It is the accumulated result of a handful of ordinary decisions: how a job is posted, who sits on…
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Quality, Complaints and Incident Learning
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Complaints, feedback, records and the stories behind them are the division’s cheapest early warning, and the easiest to waste. Four lessons…
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Responsible Data and Evaluation
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
A number is a record of what we counted, not a record of what happened. Four lessons on who reaches the count, what a category hides, how a…
Learning module · How to do it
Co-design and Compensated Partnership
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Asking people what they think of a finished plan is not co-design, and unpaid expertise is not a partnership. Four lessons on opening a…
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Inclusive Learning and Knowledge Design
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Most internal guidance is written once and met a thousand times, by people in the middle of other work. Four lessons on building training,…
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Leading Difficult Dialogue
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Conversations about disability, ableism, racism, identity, power and exclusion fail in predictable ways, and most of what decides them…
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Resource Allocation and Equity
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Funding, positions, timelines, contracts and the order items appear on a work plan decide who the division actually reaches, long before…
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Sustaining Voluntary Learning
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Learning that nobody is required to do needs conditions, not enforcement. Four lessons on protecting time, making the work visible without…
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Foundations of Disability Services in Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How the Division is organized, who it serves, what home and community-based services actually are, and what the most integrated setting…
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Service Coordination and Navigation
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What coordination actually costs the person being coordinated, where handoffs drop people, and how to design a path that holds together when…
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Self-Direction and Independent Living
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What it means for a person to direct their own supports, where the independent living movement came from and what it asks of a service…
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Personal Outcomes and Quality of Life
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
The difference between a service delivered and a life changed, how to ask about outcomes in the person's terms, and what a quality review…
Learning module · How to do it
Customized and Competitive Integrated Employment
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What competitive integrated employment means, why customized employment exists for people the usual hiring process screens out, and what…
Learning module · How to do it
Benefits, Assets and Economic Stability
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
How asset limits, benefit rules and the fear of losing coverage shape the financial lives of people with disabilities, and what staff can do…
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Executive Function, Strengths and Support Design
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What executive function is, why a process that assumes it fails specific people predictably, how to read behavior as information about the…
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Brain Injury: Practice Essentials
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What brain injury does that nobody can see, why a person can seem fine and be struggling, how fatigue and awareness shape every interaction,…
Learning module · How to do it
Aging, Health and Access
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What it means to grow older with a lifelong disability, what happens when the parent who has provided support for fifty years can no longer,…
Learning module · How to do it
Early Adversity, Resilience and Service Response
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
What early adversity does over a lifetime, why people with disabilities carry more of it, what protective factors actually are, and how a…
Learning module · How to do it
Community Mapping and Belonging
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Why a person can live in the community for years and belong to nothing in it, what natural supports actually are, how to map the places and…
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Communication Methods and Access
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Presuming competence, the methods people use to communicate when speech is not available or not enough, what it takes to work with an…
Learning module · How to do it
Coaching and Supervising Direct Support
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Who direct support professionals are and what the work actually asks of them, why turnover is the central quality problem in the service…
Learning module · How to do it
Understanding White Privilege
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine unearned racial advantages without erasing effort, hardship, or individual variation.
Learning module · How to do it
Microaggressions: Recognition, Intent, and Impact
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize subtle identity-based messages and practice proportionate responses, repair, and follow-through.
Learning module · How to do it
Intercultural Communication Fundamentals
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Explore how meaning changes across context, communication habits, and expectations without reducing people to cultural types.
Learning module · How to do it
Cultural Values and Worldviews
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine the values behind everyday expectations and negotiate differences without ranking cultures.
Learning module · How to do it
Implicit Bias and the Implicit Association Test
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Understand automatic associations, interpret an optional IAT cautiously, and practice decisions supported by evidence.
Learning module · How to do it
Social Identity, Group Membership, and Belonging
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Explore how group membership shapes experience while preserving the complexity and self-definition of each person.
Learning module · How to do it
Stereotypes, Prejudice, and Discrimination: Understanding the Differences
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Distinguish group-based beliefs, evaluations, and actions so that a concern leads to the right question and response.
Learning module · How to do it
Ethnocentrism: When My Normal Becomes the Standard
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize when familiar ways of living become universal judgments and practice a more contextual interpretation.
Learning module · How to do it
Intersectionality: Understanding Overlapping Experiences
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine how interacting identities and systems can create experiences that a single-category explanation misses.
Learning module · How to do it
Equality, Equity, and Fairness: A Conceptual Introduction
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Compare sameness, meaningful opportunity, and reasoned fairness without reducing them to slogans.
Learning module · How to do it
Responding to Microaggressions: Microintervention Practice
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Choose a useful response to subtle exclusion, support the affected person, and follow through without taking over.
Learning module · How to do it
Bias in Ambiguous Situations: Attribution, Confirmation, and Affinity
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine how incomplete information becomes a confident judgment, and practice decisions that remain open to evidence.
Learning module · How to do it
Stereotype Threat and Identity Safety
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Understand the proposed mechanism, evaluate the limits of the evidence, and create conditions in which people can demonstrate their work…
Learning module · How to do it
Code-Switching, Identity Concealment, and Authenticity
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine the choices people make about self-presentation, the conditions that constrain those choices, and the difference between invitation…
Learning module · How to do it
Colorism and Skin-Tone Bias
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize skin-tone hierarchies without ranking people, and examine how images, descriptions, and credibility judgments can reproduce them.
Learning module · How to do it
Social Class, Classism, and the Myth of a Level Playing Field
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine hidden resource assumptions, distinguish effort from opportunity, and redesign participation without making people prove hardship.
Learning module · How to do it
Gender Stereotypes and Double Binds
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize conflicting expectations about competence, warmth, authority, and care, and replace personality judgments with fairer evidence.
Learning module · How to do it
Racial Socialization: How We Learn Messages About Race
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine messages received through families, institutions, media, and silence, while preserving the right to reflect without disclosure.
Learning module · How to do it
Accent Bias, Linguistic Prejudice, and Credibility
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Separate understanding from familiarity, examine how listeners judge credibility, and share responsibility for clear communication.
Learning module · How to do it
Receiving Feedback About Bias Without Deflection
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Listen to a specific concern, separate impact from a verdict on your character, and make a proportionate repair without demanding…
Learning module · How to do it
Aversive Racism and Discrimination Under Ambiguity
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine how unequal judgments can persist alongside sincere commitments to fairness, and practice reducing the ambiguity that permits them.
Learning module · How to do it
Whiteness as an Institutional Norm: A Critical Examination
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Investigate how historically dominant expectations become ordinary organizational standards, without treating racial identity as an…
Learning module · How to do it
Intersectional Discrimination: Advanced Case Analysis
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Analyze interacting forms of exclusion through carefully bounded cases, avoiding both single-category explanations and assumptions based on…
Learning module · How to do it
Epistemic Injustice: Whose Knowledge Counts?
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine credibility, silence, and the categories used to understand experience, then build a fairer route from knowledge to decisions.
Learning module · How to do it
Racial Battle Fatigue and Cumulative Identity-Related Stress
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Understand cumulative racialized burdens and practice organizational responses that reduce demands without diagnosing colleagues or…
Learning module · How to do it
Restorative Responses to Identity-Based Harm
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Evaluate when a voluntary restorative response may be appropriate, prepare for unequal power, and build accountable repair without replacing…
Learning module · How to do it
Social Networks, Homophily, and Opportunity Hoarding
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Trace how information and advocacy move through relationships, and widen access to opportunities without policing personal friendships.
Learning module · How to do it
Designing and Testing Bias-Reduction Interventions
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Move from an appealing training idea to a testable change, with behavioral outcomes, ethical safeguards, and honest limits on what a pilot…
Learning module · How to do it
Intergroup Contact: Conditions, Power, and Unintended Effects
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Design meaningful cooperation across difference while attending to power, voluntary participation, and the limits of contact as an equity…
Learning module · How to do it
Moral Exclusion, Dehumanization, and Rehumanization
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Examine how language and procedures can narrow whose needs count, and practice restoring specificity, agency, and fair consideration without…
Learning module · How to do it
White Supremacy Culture: Examine Workplace Norms
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use a well-known framework to question whose knowledge counts, how decisions are made, and what changes in practice could make public…
Learning module · How to do it
Respectful Workplace: Harassment, Bystander Action and Psychological Safety
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize harassment and disrespectful conduct, respond as a bystander, build psychologically safe team habits and route concerns to the…
Learning module · How to do it
Afghan Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Describe how Afghan Minnesotans arrived, the languages and peoples within the community, and how to offer respectful, well-matched service…
Learning module · How to do it
Mental Health and Psychiatric Disability in Disability Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Apply disability rights, recovery orientation and Minnesota crisis resources to case, program and oversight decisions that involve people…
Learning module · How to do it
Minimization: When Sameness Feels Like Fairness
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize when an emphasis on sameness hides real cultural difference in your team's practice and your own habits, and take practical steps…
Learning module · How to do it
Acceptance: Recognizing Difference Without Judging It
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize and learn from cultural patterns without judging them by your own standard, and turn that recognition into practical, properly…
Learning module · How to do it
Faith and Religious Life in Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize the variety of religious and nonreligious life in Minnesota and plan services, meetings and accommodations that respect it without…
Learning module · How to do it
Career Pathways, Succession and Advancement
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Make advancement paths visible, share development opportunities fairly, plan succession on job-related criteria and know when to bring in HR…
Learning module · How to do it
Structural Racism and Institutional Power
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Analyze how rules, defaults and resources in public programs can produce racial inequity without intent, and lead a policy review that ends…
Learning module · How to do it
Using Community Briefs Well: Questions, Not Descriptions
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use the program's Minnesota community briefs to ask better questions, plan access with people and partners, and avoid profiling in intake,…
Learning module · How to do it
New Supervisor Foundations: Inclusive Leadership Basics
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Apply inclusive supervision basics to assignments, one-to-ones, accommodation requests, feedback, meetings and concerns, and know when to…
Learning module · How to do it
Tibetan Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Describe the exile history, resettlement, faith, language and naming practices of Tibetan Minnesotans, and use that context to ask better…
Learning module · How to do it
Eritrean Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Describe the history, languages, faiths and naming practices of Eritrean Minnesotans, distinguish Eritrean from Ethiopian communities while…
Learning module · How to do it
Sudanese and South Sudanese Minnesota
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Distinguish Sudanese and South Sudanese Minnesotans, describe their many peoples, languages and faiths, and plan DHS service that meets…
Learning module · How to do it
Deaf Minnesota: ASL, Language and Culture
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Describe Deaf Minnesotans as a cultural and linguistic community, distinguish Deaf, DeafBlind and hard-of-hearing experiences, and arrange…
Learning module · How to do it
Positive Supports and Reducing Restrictive Practices
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize prohibited and restrictive practices, follow Minnesota's emergency manual restraint and reporting requirements, and steer plans…
Learning module · How to do it
Co-occurring Substance Use and Disability
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize the barriers people with disabilities face in substance use treatment, help them reach accessible care in Minnesota's system, and…
Learning module · How to do it
Employee Resource Groups and Affinity Spaces
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Support State of Minnesota employee resource groups fairly: open membership, fair sponsorship, protected time and realistic privacy, without…
Learning module · How to do it
Accommodations Across Transitions and Accessible Leadership Pathways
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Plan how accommodations carry across job changes, supervisors, locations and systems, and test leadership pathways so they are job related…
Learning module · How to do it
Cultural Intelligence Foundations: Using Cluster Frameworks Without Stereotyping
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use cross-cultural cluster research and the four capabilities of cultural intelligence to prepare better questions, without mistaking group…
Learning module · How to do it
Leading System Change in Disability Services
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Lead change in Minnesota disability services by working within Olmstead, federal settings and state licensing frames, communicating honestly…
Learning module · How to do it
Equity Committee and Unit Equity Team Roles
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Charter, staff and steer an equity committee or unit equity team so it has clear decision rights, fair membership, owned actions and…
Learning module · How to do it
Capstone: Intercultural Practice in Action
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Lead a team through choosing a real recurring process, analyzing it with the Equity Analysis Toolkit, co-designing a change with the people…
Learning module · How to do it
Equitable Oversight Design for Program Integrity Leaders
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Design program integrity reviews that prevent and address fraud while staying proportionate, avoiding profiling, protecting due process and…
Learning module · How to do it
Leading Multicultural Teams Across Clusters
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Diagnose team friction across communication, feedback, hierarchy, decision, trust and time styles, and design team practices and agreements…
Learning module · How to do it
Equity in Automated and Algorithm-Assisted Decisions
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Govern automated decision tools in human services so they are tested for bias, explainable to the people affected, subject to real staff…
Learning module · How to do it
Age Inclusion and Ageism
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Recognize ageism toward younger and older people, apply federal and Minnesota age protections at the right level, and replace generational…
Learning module · How to do it
Equity in Remote and Hybrid Work
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Reduce proximity bias, run hybrid meetings where location does not decide who is heard, build accessible digital work and tell general…
Learning module · How to do it
Housing Instability, Homelessness and Service Access
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Anticipate how housing instability disrupts eligibility and services, connect people to current Minnesota housing supports, and design…
Learning module · How to do it
Justice Involvement, Reentry and Service Access
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Use accurate information about disability, race and incarceration to protect benefits, plan reentry and design services and hiring processes…
Learning module · How to do it
Sustaining the Work: Secondary Trauma and Staff Well-Being
Learning. A learning module or scenario for orientation and practice. Follow its named sources for details.
Distinguish secondary traumatic stress, vicarious trauma, compassion fatigue and burnout, and take organizational, supervisory and personal…