Opening your page…
You can still use the navigation while it loads.
Opening your page…
You can still use the navigation while it loads.
Curriculum I · Intercultural
When a workday surprises you — notice, change a channel, or use a formal door.
35–45 minutes · 4 lessons · Voluntary learning
Not every difficult feeling. A miss you can point to in the work.
What happened. Who the process was built for. What you will change.
Learning versus a complaint.
Four lines. Then use Humility vs. Checklist if you reached for a fact sheet.
Bring one live work object into the application workspace. Name who it was built for, who may carry the burden, and one change or formal escalation.
A critical incident is a workday that surprised you. Someone lost face. A joke landed as harm. A process treated a family as a problem. This course is how you notice without making a villain, write what the process did, and change a channel or use a formal door. It is not a story circle for a complaint. Voluntary. This course does not assign a score.
If you need a villain, you are already ranking people.
Use this aid while applying Critical Incidents in the Work to a live DHS work object.
Bring one live work object into the application workspace. Name who it was built for, who may carry the burden, and one change or formal escalation.
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
Method shape. Not a DHS investigation.
When the incident belongs at a door.
Notice without ranking.