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Reviewed knowledge for your work
Find checklists, job aids, question banks, practice notes, and learning materials. Each item explains what it is, where its guidance comes from, who maintains it.
Explore learning and resources →Showing the first 6 resources. Browse all 11 resources
Job aid · How to do it
Before meeting with people, confirm the language and dialect and arrange captioning, interpreting, and alternate formats. Check the physical…
Job aid · How to do it
Send purpose and materials ahead, offer accommodation without forcing disclosure, give people several ways to take part, watch positional…
Job aid · How to do it
Accommodations that work in the current role are often lost during a rotation, an acting assignment, a leadership cohort, or an interview…
Job aid · How to do it
Five levels of influence, from informing people about a decision to designing it with them. Choose one honestly, say it plainly, and match…
Job aid · How to do it
The DHS equity policy makes an equity analysis part of some decisions. This aid explains the difference between a scan and a full analysis,…
Job aid · How to do it
An eight-stage structure for hiring that tests what the work really requires, opens outreach, uses structured review and interviews,…
Job aid · How to do it
Start by identifying the languages people need and the vital documents that require translation and human review. Make a qualified…
Job aid · How to do it
Plan language, format, messenger, communication mode, and program design together, using the CLAS standards as a frame: who the program…
Job aid · How to do it
One pattern that works for policies, forms, services, contracts, budgets, communications, technology, and program design: clarify the…
Job aid · How to do it
Equity belongs in the solicitation, the evaluation criteria, the contract terms, and the monitoring. This aid names the questions for each…
Job aid · How to do it
A short, accessible record for the people who gave input: what they said in their words, what changed because of it, what could not change…