Operational equity review canvas: eight steps for any decision

Step 1. Clarify the decision. What exactly is being decided, by whom, and by when? What is already fixed and what is still open?

Step 2. Identify affected people. Who benefits, who carries the burden, and who is missing from the room? Consider community, language, disability, age, place, and the people who deliver the service.

Step 3. Examine evidence. What do we know by community, language, disability, and place? What do people who use the service say? What does the evidence not show?

Step 4. Name assumptions and risks. What are we assuming about people's access, time, documents, technology, or trust? What could go wrong for the people with the least margin?

Step 5. Compare options. Lay out at least two alternatives and compare who each helps and burdens. Include the option of not proceeding.

Step 6. Choose accountable owners. Who owns each part of implementation and each follow-up? Name people, not units.

Step 7. Define accessible implementation. How will people learn about the change, in which languages and formats, with what human alternative? What burden can still be removed?

Step 8. Schedule follow-up. When will you look at what happened, what will you look at, and who will report back to the people who gave input?

Any figures used as examples in training materials are illustrations, not DSD evidence. Use the real data owners for real numbers.