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Reviewed knowledge for your work
Find checklists, job aids, question banks, practice notes, and learning materials. Each item explains what it is, where its guidance comes from, who maintains it.
Explore learning and resources →Job aid · How to do it
Before meeting with people, confirm the language and dialect and arrange captioning, interpreting, and alternate formats. Check the physical…
Job aid · How to do it
Send purpose and materials ahead, offer accommodation without forcing disclosure, give people several ways to take part, watch positional…
Job aid · How to do it
Accommodations that work in the current role are often lost during a rotation, an acting assignment, a leadership cohort, or an interview…
Tool · How to do it
Choose three to five actions that team members can see and experience. For each action, name the person responsible, when it will begin,…
Job aid · How to do it
Five levels of influence, from informing people about a decision to designing it with them. Choose one honestly, say it plainly, and match…
Question bank · Deeper method
Use this short question set for high-stakes decisions. Consider which authority and rights apply, who benefits, who carries the burden,…
Job aid · How to do it
The DHS equity policy makes an equity analysis part of some decisions. This aid explains the difference between a scan and a full analysis,…
Tool · How to do it
Plan the session around what participants will be able to use afterward. Set one clear learning goal, use an activity based on their work,…
Checklist · How to do it
When changing staff- or public-facing text or a process, record who is affected and how. Consider language, disability and communication…
Job aid · How to do it
An eight-stage structure for hiring that tests what the work really requires, opens outreach, uses structured review and interviews,…
Checklist · How to do it
A five-question check for any degree, experience, screening, or interview requirement: what work does it predict, what evidence supports…
Job aid · How to do it
Start by identifying the languages people need and the vital documents that require translation and human review. Make a qualified…
Job aid · How to do it
Plan language, format, messenger, communication mode, and program design together, using the CLAS standards as a frame: who the program…
Checklist · How to do it
A one-page checklist for a new program, service, or digital application. It covers people and purpose, access, language, the effort required…
Checklist · How to do it
A check for the informal and formal criteria used to nominate, select, and promote people into lead roles: executive presence, quick verbal…
Job aid · How to do it
One pattern that works for policies, forms, services, contracts, budgets, communications, technology, and program design: clarify the…
Checklist · How to do it
Use short sentences, everyday words, one idea per paragraph, built-in heading styles, descriptive links, useful alternative text, and…
Tool · Deeper method
Look at the process from the person's point of view. Count the steps, documents, trips, and hours away from work. Notice when a deadline,…
Job aid · How to do it
Equity belongs in the solicitation, the evaluation criteria, the contract terms, and the monitoring. This aid names the questions for each…
Job aid · How to do it
A short, accessible record for the people who gave input: what they said in their words, what changed because of it, what could not change…
Tool · How to do it
Plan who should be involved before the design is settled. Note why their involvement matters, what role they will have, whether they will be…