5 minutes

Book one

A live appointment. Then plain language on the paper that follows.

What you’ll be able to do

Identify the practical implication of “Book one” and apply it to one live DHS decision connected to Working with an Interpreter.
Compare the responses to this question and explain your choice: What should happen before the work is locked?
Document a next step for Book one: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your turn

Choose one upcoming meeting that needs an interpreter.
Write how you will book (contract, plan, vendor) — not a cousin.
Write how much time you will add.
Write what you will not ask bilingual staff to do unpaid.

Put this lesson to work

What you can change

You control whether book one changes a live DHS process connected to Working with an Interpreter or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team must finalize work connected to book one this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.

What should happen before the work is locked?

Use the usual process now and ask for feedback after implementation.

Ask one colleague with relevant lived experience to approve the plan.

Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.

Carry this forward

A live appointment. Then plain language on the paper that follows.
You control whether book one changes a live DHS process connected to Working with an Interpreter or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after Book one?

Apply this lesson to one live work object connected to Working with an Interpreter.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

Browse and download only. Course notes are not typed or saved on this page.

Mark this lesson complete

Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.