6 minutes

Doors — and what is still yours

Title VI and EOAD if it is a complaint. The channel before anyone files is still yours.

What you’ll be able to do

Identify the practical implication of “Doors — and what is still yours” and apply it to one live DHS decision connected to Language Access as a Design.
Compare the responses to this question and explain your choice: What should happen before the work is locked?
Document a next step for Doors — and what is still yours: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Flip each card

A language complaint

Equal Opportunity and Access / civil rights. Stop workshopping it.

ADA / Deaf access

A legal process. ASL is language access and disability access. Do not collapse them into a favor.

A form you still control

This title. Use the toolkit. Date an interpreter contract or a plain-language pass.

Put this lesson to work

What you can change

You control whether doors — and what is still yours changes a live DHS process connected to Language Access as a Design or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team must finalize work connected to doors — and what is still yours this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.

What should happen before the work is locked?

Use the usual process now and ask for feedback after implementation.

Ask one colleague with relevant lived experience to approve the plan.

Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.

Carry this forward

Title VI and EOAD if it is a complaint. The channel before anyone files is still yours.
You control whether doors — and what is still yours changes a live DHS process connected to Language Access as a Design or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after Doors — and what is still yours?

Apply this lesson to one live work object connected to Language Access as a Design.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

Browse and download only. Course notes are not typed or saved on this page.

Mark this lesson complete

Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.