5 minutes

One disagreement

Name the style in the room. Do not name a villain.

What you’ll be able to do

Identify the practical implication of “One disagreement” and apply it to one live DHS decision connected to Intercultural Conflict Styles at a DHS Desk.
Compare the responses to this question and explain your choice: How should the team use the concept?
Document a next step for One disagreement: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Apply this

Name one live disagreement.
Write what you noticed about how it was said — without a score.
Name the process object.
Name the door if this is no longer a matter of style.

Put this lesson to work

What you can change

You control whether one disagreement changes a live DHS process connected to Intercultural Conflict Styles at a DHS Desk or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team is discussing one disagreement. Someone wants to use the concept to describe which employees or community members “get it” before a live work decision is examined.

How should the team use the concept?

Use it to identify who needs more development before they can participate.

Avoid the concept entirely because disagreement could be uncomfortable.

Use it to examine the process, name what the default misses, and choose one owned change.

Carry this forward

Name the style in the room. Do not name a villain.
You control whether one disagreement changes a live DHS process connected to Intercultural Conflict Styles at a DHS Desk or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after One disagreement?

Apply this lesson to one live work object connected to Intercultural Conflict Styles at a DHS Desk.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

Browse and download only. Course notes are not typed or saved on this page.

Mark this lesson complete

Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.