7 minutes
At this desk A delay, a family meeting, a packet fight.
What you’ll be able to do Identify the practical implication of “At this desk” and apply it to one live DHS decision connected to Intercultural Conflict Styles at a DHS Desk. Compare the responses to this question and explain your choice: How should the team use the concept? Document a next step for At this desk: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. Notice, then the process Direct + expressive Direct + restrained Indirect + restrained Indirect + expressive
The miss is named out loud, with feeling. Your job: do not treat volume as a threat unless it is. The object is the delay.
The miss is named, flat. Your job: do not treat calm as agreement.
The miss is in what is not said, or said to a third person. Your job: ask a process question. Do not demand “say it to my face” as a loyalty test.
Feeling is high; the point may travel through story. Your job: listen for the process inside the story. Do not call it drama.
Put this lesson to work What you can change You control whether at this desk changes a live DHS process connected to Intercultural Conflict Styles at a DHS Desk or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Carry this forward A delay, a family meeting, a packet fight.
You control whether at this desk changes a live DHS process connected to Intercultural Conflict Styles at a DHS Desk or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
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Reset this lesson
Previous lesson Next lesson Carry this into practice Notice different ways people express disagreement and ask about preferred ways to work through conflict.
Return to the experience: What did you notice or try, whose perspective informed it, and what would you keep or adjust?
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
