6 minutes
Measure the system — do not score the staff Program indicators. No homemade IDI. No ranking who took a course.
What you’ll be able to do Identify the practical implication of “Measure the system — do not score the staff” and apply it to one live DHS decision connected to Equity and Inclusion: Leadership and Systems. Compare the responses to this question and explain your choice: What should happen before the work is locked? Document a next step for Measure the system — do not score the staff: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. What you may watch Toolkits filled before the lock — count of packets, not of people.
Breakouts present on dashboards leadership uses.
Second channels actually used.
Consultation when a Nation is affected — process, not an atmosphere.
What you will not watch Individual continuum stages.
Who completed which course as a grade.
A ranking of units by “evolved.”
Put this lesson to work What you can change You control whether measure the system — do not score the staff changes a live DHS process connected to Equity and Inclusion: Leadership and Systems or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Fictional working example
Read a process dashboard without grading colleagues This fictional monthly review contains three process indicators. Each number describes work records, not employees or their beliefs.
1
Analysis before approval: 6 of 8 packets Six packets included an equity analysis before the decision. Two did not.
Examine this clause The denominator is eight approval packets in the example month. This measures timing and presence; examine the analysis itself before claiming quality or benefit.
2
Second channel used: 12 of 30 requests Twelve requests used the phone option; eighteen used the portal.
Examine this clause Use is not proof of access. Ask whether people completed their intended task, including people who could not reach either channel.
3
Requested-language completion: unavailable The example records do not connect requested language with completion.
Examine this clause Unavailable is not zero. Identify whether an appropriate source could answer the question; do not guess from names or appearance.
Try it with the work Which indicator can show that a process exists, and which evidence would you still need to judge whether it works?
Write one indicator with its denominator, period, evidence limit and next question in the lesson notes.
Carry this forward Program indicators. No homemade IDI. No ranking who took a course.
You control whether measure the system — do not score the staff changes a live DHS process connected to Equity and Inclusion: Leadership and Systems or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Browse and download only. Course notes are not typed or saved on this page.
Reset this lesson
Previous lesson Next lesson Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
