7 minutes
Write it without a villain What happened. Who the process was built for. What you will change.
What you’ll be able to do Identify the practical implication of “Write it without a villain” and apply it to one live DHS decision connected to Critical Incidents in the Work. Compare the responses to this question and explain your choice: How should the team use the concept? Document a next step for Write it without a villain: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. Four lines What happened (observable).
Who the process was built for.
Who it was harder for.
A change, an honest identical default, or a formal door — dated.
Put this lesson to work What you can change You control whether write it without a villain changes a live DHS process connected to Critical Incidents in the Work or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Fictional scene · optional practice
The papers arrive just before the decision Use the scene to practice the lesson’s four lines. Look for the timing, materials and requests that can be described. The dialogue below supplies the facts of this fictional event.
Computer-generated fictional image. The people and event are illustrative; the image does not document a DHS meeting. 1. The handout arrives 2. A request is made 3. The decision is still open
Two minutes before the planned decision
The handout arrives A facilitator passes around a revised two-page summary. This is the first time the group has received this version.
Facilitator: “Here is the revised summary. Let's choose an option at ten.”
Read the complete scene Two minutes before the planned decision A facilitator passes around a revised two-page summary. This is the first time the group has received this version.
Facilitator: “Here is the revised summary. Let's choose an option at ten.”
One minute before the planned decision A participant asks for the file and time to read it. The scenario does not tell us why they need either.
Participant: “Could you send me the file? I need more time to read this version.”
At the planned decision time No option has been selected. The facilitator asks what is needed before the group decides.
Facilitator: “What do we need before we choose?”
Which opening line stays with what was observed? The revised summary arrived two minutes before the planned decision. A participant asked for the file and more reading time. The facilitator did not care whether everyone could take part. The participant was not able to keep up with the group. Consider this opening line
Write the four lines Use “Notes to take with you” below to draft your response. Separate what the scene tells you from what you would need to ask.
What happened? Record the arrival time and request without assigning a motive.Who did this process work for? Consider the expectation that people can read a revised paper summary immediately. Treat your explanation as something to check.Who had a harder time? Describe the unmet request for a file and reading time. Ask what support would help; a person’s appearance does not answer that question.What should happen next? Propose a change while the decision is open, name who would follow through and choose a review date. If a formal requirement is involved, use the appropriate office or process.You might test sharing a usable version earlier and agreeing on reading time before the decision. Ask participants whether that change would meet their needs.
Carry this forward What happened. Who the process was built for. What you will change.
You control whether write it without a villain changes a live DHS process connected to Critical Incidents in the Work or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
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