9 minutes
Noticing, then changing the work Acceptance comprehends difference. Adaptation shifts the frame and the behavior.
What you’ll be able to do Identify the practical implication of “Noticing, then changing the work” and apply it to one live DHS decision connected to What Minimization Does in DHS Work. Compare the responses to this question and explain your choice: What should happen before the work is locked? Document a next step for Noticing, then changing the work: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. Acceptance is being able to say how this form lands. Adaptation is changing the form, the channel, or the date. Two moves, in order Acceptance: you can describe difference without ranking it. You know the portal is easy for someone with a private device at noon, and hard for someone on a language line at 7 p.m. You have not necessarily fixed it.
Adaptation: you shift the frame (see it as they live it) and you shift the behavior (keep the phone, change the hours, break out the data, use the toolkit before the lock). The Equity Policy’s toolkit is an Adaptation method when it is not a cover sheet.
In this lesson you will Tell Acceptance from a nicer Minimization speech.
Tell Adaptation from a lunch-and-learn.
Connect the toolkit to this map without making it a test.
Choose one Adaptation move on your live process.
Same visit-request change, four orientations Denial — Miss it Online-only. “Everyone has a phone.” Language, disability, greater Minnesota do not appear.
Polarization — Judge it “If they cared they’d use the portal.” Or: “Only a bigot would launch a portal.” The people are the object.
Minimization — Same path One portal for all. Toolkit blank. Average wait improves. “Fair because identical.”
Acceptance — See it Name who already uses the phone. Name who has no private device. The room can say this without a fight.
Adaptation — Change it Keep a staffed phone and in-person path. Translate the script. Delay the launch until that is funded. Date an owner.
Adaptation is visible in the path someone can actually walk — not in the poster in the lobby. Noticing or changing? We can name who lacks a private device.
Choose a category Acceptance (notice) Adaptation (change) Still Minimization We keep a staffed phone path and fund it.
Choose a category Acceptance (notice) Adaptation (change) Still Minimization “All Minnesotans will benefit” in the impact statement.
Choose a category Acceptance (notice) Adaptation (change) Still Minimization Break out wait time by language this quarter.
Choose a category Acceptance (notice) Adaptation (change) Still Minimization A diversity sentence at the top of the memo, same form below.
Choose a category Acceptance (notice) Adaptation (change) Still Minimization Check matches Reset Your turn — one Adaptation move On the process you have carried since lesson 1: write one noticing sentence (who it was built for).
Write one behavior change that does not require a new task force: a channel, a breakout, a date, a yes/limit, a toolkit step before the lock.
If the change is unfunded, write that. Unfunded Adaptation is still a sentence. Shipping fiction is Minimization again.
Last lesson: take one live process this week, use the job aid, and know the doors this title does not replace.
Put this lesson to work What you can change You control whether noticing, then changing the work changes a live DHS process connected to What Minimization Does in DHS Work or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Try a situation A team must finalize work connected to noticing, then changing the work this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.
What should happen before the work is locked? Use the usual process now and ask for feedback after implementation.
Ask one colleague with relevant lived experience to approve the plan.
Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.
Consider your choice Try another response Carry this forward Acceptance comprehends difference. Adaptation shifts the frame and the behavior.
You control whether noticing, then changing the work changes a live DHS process connected to What Minimization Does in DHS Work or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision, a knowledge-check response, a completed sort and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Browse and download only. Course notes are not typed or saved on this page.
Reset this lesson
Previous lesson Next lesson Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
