7 minutes
How to write so someone can act One idea. The word they use. The action first.
What you’ll be able to do Identify the practical implication of “How to write so someone can act” and apply it to one live DHS decision connected to Plain Language in Human Services. Compare the responses to this question and explain your choice: What should happen before the work is locked? Document a next step for How to write so someone can act: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. Moves Put the action first: what they must do, by when.
One idea per sentence.
The real word: “food support,” not a string of program codes — unless the code is what they will see, and then say both.
Cut the throat-clearing (“It has come to our attention”).
Read it out loud. If you need a breath, split it.
Your turn Choose one letter or form you own.
Write the action in one sentence.
Name one word you will stop using.
Put this lesson to work What you can change You control whether how to write so someone can act changes a live DHS process connected to Plain Language in Human Services or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Carry this forward One idea. The word they use. The action first.
You control whether how to write so someone can act changes a live DHS process connected to Plain Language in Human Services or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
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Reset this lesson
Previous lesson Next lesson Carry this into practice Practice revising public-facing information so people can understand and use it.
Return to the experience: What did you notice or try, whose perspective informed it, and what would you keep or adjust?
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
