7 minutes
Who waits — MA, disability, behavioral health A wait list with no breakout is a blended average wearing a dashboard.
What you’ll be able to do Identify the practical implication of “Who waits — MA, disability, behavioral health” and apply it to one live DHS decision connected to How It Shows Up in Minnesota Human Services. Compare the responses to this question and explain your choice: What should happen before the work is locked? Document a next step for Who waits — MA, disability, behavioral health: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. If you cannot say who waits longer, you cannot say the process is the same.
DHS doors Medical Assistance, HCBS waivers, behavioral health, child care assistance: time-to-decision, incomplete applications, portal-only steps, daytime English call centers. Minimization says everyone uses the same portal. Adaptation asks who the portal was built for — language, disability, broadband, who can take a Tuesday off.
Three wait questions Breakout Channel Owner
By race, language, disability, geography if the data exist. If they do not, write that.
Portal, phone, paper, in-person. Who cannot use the default.
A date and a name, not “we’ll watch it.”
Your turn Name one wait you can see this month.
Ask for a breakout or write that it is missing.
Put this lesson to work What you can change You control whether who waits — ma, disability, behavioral health changes a live DHS process connected to How It Shows Up in Minnesota Human Services or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Try a situation A team must finalize work connected to who waits — ma, disability, behavioral health this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.
What should happen before the work is locked? Use the usual process now and ask for feedback after implementation.
Ask one colleague with relevant lived experience to approve the plan.
Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.
Consider your choice Try another response Carry this forward A wait list with no breakout is a blended average wearing a dashboard.
You control whether who waits — ma, disability, behavioral health changes a live DHS process connected to How It Shows Up in Minnesota Human Services or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision, a knowledge-check response and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Browse and download only. Course notes are not typed or saved on this page.
Reset this lesson
Previous lesson Next lesson Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
