8 minutes
Who is missed — when we write “everyone” Empty chairs are data. Name who is disproportionately affected, then write step 1 of the toolkit on your work.
What you’ll be able to do Identify the practical implication of “Who is missed — when we write “everyone”” and apply it to one live DHS decision connected to DHS Equity Analysis Toolkit. Compare the responses to this question and explain your choice: When should the method be used? Document a next step for Who is missed — when we write “everyone”: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed. A statewide average can look fine while a language group, a Tribal Nation, or a greater-Minnesota county is already failed. What the work actually shows Toolkit step 1 asks for desired results and who is disproportionately affected — race and ethnicity, LGBTQIA2S+, disability, veterans, language, place, Tribal Nations, intersections. Teams write “all Minnesotans” because it feels fair. It hides the people who already wait, already cannot use the portal, already do the unpaid night. If your analysis has no empty chair, you have not started step 1.
In this lesson Treat “everyone” as a miss, not a virtue.
See workforce impact beside community impact.
Write toolkit step 1 on the work you named.
Leave a list of groups that a deputy could argue with.
“All Minnesotans” is not a who. If you cannot name a group, you cannot see a disparity.
Who is usually missing from the packet People the design already assumes Broadband, a private device, English, daytime hours, a portal account. Name the people who do not have those.
Workforce carrying the change Night staff, county workers, people who answer the phone. A new form they cannot complete is an equity issue, not only “operations.”
Greater Minnesota and Tribal Nations Metro webinars do not reach a Nation or a county lobby. Consultation is not a stakeholder workshop.
Disability, language, LGBTQIA2S+ If they are only in the boilerplate, they are not in the analysis. Write how THIS change hits them.
If these people were not in step 1, data and engagement will keep missing them. Named group, or a miss? Greater-Minnesota households without reliable internet.
Choose a category Named group Miss / slogan Workforce impact “All Minnesotans will have better access.”
Choose a category Named group Miss / slogan Workforce impact Night DSPs who cannot finish the new form on a shared computer.
Choose a category Named group Miss / slogan Workforce impact People who use a language the portal does not offer.
Choose a category Named group Miss / slogan Workforce impact “Equity is a core value of this administration.”
Choose a category Named group Miss / slogan Workforce impact Check matches Reset Apply this — toolkit step 1 on your work Write the action in one sentence.
Write the intended result in one sentence a person who uses the service would recognize.
Name at least three groups who will feel this first. Do not write everyone.
Name the DHS areas, counties, Tribes, or providers in the path.
Next: two honest frames — cover-sheet versus walk-the-tool — then you will run data and engagement on the same work.
Put this lesson to work What you can change You control whether who is missed — when we write “everyone” changes a live DHS process connected to DHS Equity Analysis Toolkit or remains information on a page.
What to watch for The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.
Your next step Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Carry this forward Empty chairs are data. Name who is disproportionately affected, then write step 1 of the toolkit on your work.
You control whether who is missed — when we write “everyone” changes a live DHS process connected to DHS Equity Analysis Toolkit or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Completion is shown by a scenario decision, a knowledge-check response, a completed sort and a saved one-minute commitment.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
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