6 minutes

What the role is not

Not the interpreter. Not EOAD. Not “explain your people.”

What you’ll be able to do

Identify the practical implication of “What the role is not” and apply it to one live DHS decision connected to Cultural Broker as a Role.
Compare the responses to this question and explain your choice: What should happen before the work is locked?
Document a next step for What the role is not: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Keep the jobs apart

Interpreter

Language. Trained. Unless the broker’s job description includes interpreting and the person is qualified, book a qualified interpreter.

Educator of staff

See Culture without Theater. Do not make the broker the unpaid curriculum.

Complaint process

EOAD. A broker is not the civil-rights door.

Tribal consultation

Government to government. Not a cultural-broker module.

Put this lesson to work

What you can change

You control whether what the role is not changes a live DHS process connected to Cultural Broker as a Role or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team must finalize work connected to what the role is not this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.

What should happen before the work is locked?

Use the usual process now and ask for feedback after implementation.

Ask one colleague with relevant lived experience to approve the plan.

Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.

Carry this forward

Not the interpreter. Not EOAD. Not “explain your people.”.
You control whether what the role is not changes a live DHS process connected to Cultural Broker as a Role or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after What the role is not?

Apply this lesson to one live work object connected to Cultural Broker as a Role.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

Browse and download only. Course notes are not typed or saved on this page.

Mark this lesson complete

Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.