5 minutes

Name the conflict in front of you

Process, EAP, mediation, HR, or EOAD. Then use the equal opportunity course if you need that lens.

What you’ll be able to do

Identify the practical implication of “Name the conflict in front of you” and apply it to one live DHS decision connected to Conflict at Work — Resolution vs. a Formal Door.
Compare the responses to this question and explain your choice: What is the strongest first move?
Document a next step for Name the conflict in front of you: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Apply this

Name one live tension.
Identify which box on the map it belongs in.
Name what you will not workshop.
If it remains informal, date a process change.

Put this lesson to work

What you can change

You control whether name the conflict in front of you changes a live DHS process connected to Conflict at Work — Resolution vs. a Formal Door or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A concern connected to name the conflict in front of you may belong in a formal process. The team proposes handling it in a learning conversation first so the work does not slow down.

What is the strongest first move?

Keep it informal unless someone files a written complaint.

Schedule training and decide whether a formal path is needed afterward.

Begin the accountable formal path now, then separately examine the process conditions the team controls.

Carry this forward

Process, EAP, mediation, HR, or EOAD. Then use the equal opportunity course if you need that lens.
You control whether name the conflict in front of you changes a live DHS process connected to Conflict at Work — Resolution vs. a Formal Door or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after Name the conflict in front of you?

Apply this lesson to one live work object connected to Conflict at Work — Resolution vs. a Formal Door.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

Browse and download only. Course notes are not typed or saved on this page.

Mark this lesson complete

Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.