Process, EAP, mediation, HR, or EOAD. Then use the equal opportunity course if you need that lens.
What you’ll be able to do
Identify the practical implication of “Name the conflict in front of you” and apply it to one live DHS decision connected to Conflict at Work — Resolution vs. a Formal Door.
Compare the responses to this question and explain your choice: What is the strongest first move?
Document a next step for Name the conflict in front of you: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
