A process disagreement, harm, a contract issue, and a safety threat are not the same conversation.
What you’ll be able to do
Identify the practical implication of “Which kind of conflict is this?” and apply it to one live DHS decision connected to Conflict at Work — Resolution vs. a Formal Door.
Compare the responses to this question and explain your choice: What is the strongest first move?
Document a next step for Which kind of conflict is this?: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
