One DSD
Support planning and case management
Standards and support for the people who plan services with individuals and families.
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Equity entry points
- Plans that reflect the person's goals
- Cultural and linguistic responsiveness of planning conversations
- Caseload and time as equity issues
Fictional worked example
Whose goal appears in the plan?
Two invented planning notes concern the same person, who says they want to join a community writing group. Compare a service-centered entry with one that keeps the person's goal visible.
Service-centered entry
“Continue the available weekly activity.” The note names a service, but says little about the person's interest or what would make participation possible.
Where is the person's own goal, and what choices were discussed?
Goal-centered entry
“Explore the writing group the person chose. Ask what communication, timing or travel support they want, compare available options together and agree a follow-up.”
Who needs to confirm each support, and how will the person shape the next decision?
Bring it into your work: Review one plan without recording names or case details here. Separate the person's goal, the service or support proposed, and the question that still needs their input.