One DSD
MnCHOICES assessment and access
Governs how people are assessed for and connected to long-term services and supports.
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Equity entry points
- First contact in the person's language
- Accessibility of the assessment process
- Person-centered practice and supported decision-making
- Wait times and follow-up by community
Fictional worked example
A first contact that can lead somewhere
In this fictional assessment journey, the person asks for an interpreter and wants a trusted supporter included. Neither preference is inferred from their appearance or background.
Ask how to connect
Confirm the requested language, communication method and who the person wants involved.
First-contact staffCan the person reach this conversation without first navigating an English-only message?
Prepare the conversation
Arrange the requested support, usable material and enough time for questions before the assessment conversation.
Assessment teamWhich arrangements still need an owner and confirmation?
Keep the handoff visible
Explain the next step, how the person can reach someone and who will follow up on a wait.
Named follow-up roleHow will the team learn whether this handoff worked?
Bring it into your work: Trace the first contact for a service you know. Mark the point where a language or access request becomes a confirmed arrangement, with someone responsible for following through.