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Explore learning and resources →Tool · How to do it
Choose three to five actions that team members can see and experience. For each action, name the person responsible, when it will begin,…
Tool · How to do it
Plan the session around what participants will be able to use afterward. Set one clear learning goal, use an activity based on their work,…
Tool · Deeper method
Look at the process from the person's point of view. Count the steps, documents, trips, and hours away from work. Notice when a deadline,…
Tool · How to do it
Plan who should be involved before the design is settled. Note why their involvement matters, what role they will have, whether they will be…