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Find checklists, job aids, question banks, practice notes, and learning materials. Each item explains what it is, where its guidance comes from, who maintains it.
Explore learning and resources →Equitable policy, program, and service design
Job aid · How to do it
The DHS equity policy makes an equity analysis part of some decisions. This aid explains the difference between a scan and a full analysis,…
Checklist · How to do it
When changing staff- or public-facing text or a process, record who is affected and how. Consider language, disability and communication…
Job aid · How to do it
Start by identifying the languages people need and the vital documents that require translation and human review. Make a qualified…
Checklist · How to do it
A one-page checklist for a new program, service, or digital application. It covers people and purpose, access, language, the effort required…
Job aid · How to do it
One pattern that works for policies, forms, services, contracts, budgets, communications, technology, and program design: clarify the…
Checklist · How to do it
Use short sentences, everyday words, one idea per paragraph, built-in heading styles, descriptive links, useful alternative text, and…
Tool · Deeper method
Look at the process from the person's point of view. Count the steps, documents, trips, and hours away from work. Notice when a deadline,…