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Find checklists, job aids, question banks, practice notes, and learning materials. Each item explains what it is, where its guidance comes from, who maintains it.
Explore learning and resources →Accessibility, language access, and inclusive operations
External reference · Reference and evidence
Minnesota IT Services publishes the state's digital accessibility standard and accessible-document guidance. Verify the current version at…
Job aid · How to do it
Before meeting with people, confirm the language and dialect and arrange captioning, interpreting, and alternate formats. Check the physical…
Job aid · How to do it
Send purpose and materials ahead, offer accommodation without forcing disclosure, give people several ways to take part, watch positional…
Job aid · How to do it
Start by identifying the languages people need and the vital documents that require translation and human review. Make a qualified…
Job aid · How to do it
Plan language, format, messenger, communication mode, and program design together, using the CLAS standards as a frame: who the program…
Checklist · How to do it
Use short sentences, everyday words, one idea per paragraph, built-in heading styles, descriptive links, useful alternative text, and…
Learning module · How to do it
Book the right language and dialect, and brief the interpreter before the conversation. Speak to the person, use short sentences, and check…
Learning module · How to do it
Plain language helps readers find, understand, and use information. It reduces the work of reading, not the depth of the content. Use…
Tool · Reference and evidence
The National Standards for Culturally and Linguistically Appropriate Services, published by the U.S. Department of Health and Human Services…
Tool · Reference and evidence
The State of Minnesota digital accessibility standard, currently Section 508 plus WCAG 2.1 Level A and AA, and the accessible document…