Step 1 — Who we actually serve · A Language Access Plan You Can Walk

What you’ll be able to do

Identify the practical implication of “Step 1 — Who we actually serve” and apply it to one live DHS decision connected to A Language Access Plan You Can Walk.
Compare the responses to this question and explain your choice: What should happen before the work is locked?
Document a next step for Step 1 — Who we actually serve: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Write on the plan

Which languages showed up in the last year — and which you have no data for (missing is a finding).
ASL / Deaf access separately from spoken limited English proficiency. Do not merge the budget.
Who never arrives because the phone tree is English-only.

Put this lesson to work

What you can change

You control whether step 1 — who we actually serve changes a live DHS process connected to A Language Access Plan You Can Walk or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team must finalize work connected to step 1 — who we actually serve this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.

What should happen before the work is locked?

Use the usual process now and ask for feedback after implementation.

Ask one colleague with relevant lived experience to approve the plan.

Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.

Carry this forward

Not a hope. Languages, ASL, and who never arrives.
You control whether step 1 — who we actually serve changes a live DHS process connected to A Language Access Plan You Can Walk or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision, a knowledge-check response and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after Step 1 — Who we actually serve?

Apply this lesson to one live work object connected to A Language Access Plan You Can Walk.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.

What you’ll be able to do

Identify the practical implication of “Step 1 — Who we actually serve” and apply it to one live DHS decision connected to A Language Access Plan You Can Walk.
Compare the responses to this question and explain your choice: What should happen before the work is locked?
Document a next step for Step 1 — Who we actually serve: Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Write on the plan

Which languages showed up in the last year — and which you have no data for (missing is a finding).
ASL / Deaf access separately from spoken limited English proficiency. Do not merge the budget.
Who never arrives because the phone tree is English-only.

Put this lesson to work

What you can change

You control whether step 1 — who we actually serve changes a live DHS process connected to A Language Access Plan You Can Walk or remains information on a page.

What to watch for

The team completes the learning, keeps the same default, assigns no owner, and never checks who carries the burden.

Your next step

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Try a situation

A team must finalize work connected to step 1 — who we actually serve this week. The usual process is ready, but the people affected, access needs, burden, and follow-through have not been checked.

What should happen before the work is locked?

Use the usual process now and ask for feedback after implementation.

Ask one colleague with relevant lived experience to approve the plan.

Name the live object, affected people, access and formal requirements, alternatives, owner, and review date.

Carry this forward

Not a hope. Languages, ASL, and who never arrives.
You control whether step 1 — who we actually serve changes a live DHS process connected to A Language Access Plan You Can Walk or remains information on a page.
Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Completion is shown by a scenario decision, a knowledge-check response and a saved one-minute commitment.

Choose one live work object, name a change or formal escalation, assign an owner, and set the date the result will be reviewed.

Your next step

What will you do differently this week after Step 1 — Who we actually serve?

Apply this lesson to one live work object connected to A Language Access Plan You Can Walk.

Name the affected people, one process change, the owner, and a review date.

Use the right-door guide if a formal duty or accountable office may be involved.