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DSD Service System · Foundations
What coordination actually costs the person being coordinated, where handoffs drop people, and how to design a path that holds together when nobody is watching it.
45–50 minutes · 4 lessons · Voluntary learning
Separate the coordination that lifts load off a person from the coordination that quietly hands it back.
Learn the four recurring failure points in a handoff, and the specific repair for each.
Understand what a long wait does to a person's engagement, and how records convert a system fact into a personal one.
Run a short structured review of one path a person travels, and leave with one change, one owner and one review point.
Take one path a person travels between two services you touch, count every action the person must take, and remove or absorb one of them.
Coordination is usually described from the coordinator's side: the calls made, the referrals sent, the plan written. This module looks at it from the other side — what the person has to carry between one service and the next. Most of what gets called disengagement is navigation load that finally exceeded what someone had. The four lessons cover what coordination is for, where handoffs break, how waiting is experienced and recorded, and how to run a navigation-load review on a path you own. Nothing here is scored, ranked or collected.
A handoff is complete when the receiving service has reached the person, not when the sending service has sent something.
Reduce what the person has to carry between services, and make the interval between services belong to someone.
Run the five-question navigation-load review on one path and send the finding to its owner.
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
State program information on services for Minnesotans with disabilities, including case management and coordination roles.
Minnesota's plan for supporting people with disabilities to live, learn, work and participate in the most integrated setting.
Federal description of home and community-based services authorities, including person-centered planning requirements.
Federal agency supporting community living, including no-wrong-door approaches to access and navigation.
State council offering guidance and technical assistance on disability access and policy in Minnesota.
Public research on transitions between settings of care and the points at which people are most often lost.