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Diversity learning · Intermediate
Separate understanding from familiarity, examine how listeners judge credibility, and share responsibility for clear communication.
About 48 minutes, plus optional practice · 4 lessons · Voluntary learning
All diversity courses: Foundation, Intermediate, and Advanced
Distinguish accent from accuracy of information.
Identify a nonlanguage cue that can shape listening expectations.
Use a specific clarification request without global criticism.
Audit a decision for unsupported language judgments.
Use the job aid to replace one vague language judgment with a clear criterion, evidence, a support option, and a check of actual understanding.
Separate understanding from familiarity, examine how listeners judge credibility, and share responsibility for clear communication.
Use the job aid to replace one vague language judgment with a clear criterion, evidence, a support option, and a check of actual understanding.
Participation and course completion in this program do not count toward DHS-required training credits unless management, a director, or DHS leadership expressly approves an exception.
Experimental judgments of spoken statements; results do not mean accented speech is less accurate or that all listeners respond identically.
Original studies examining how expectations and ethnicity cues shaped student judgments. The research concerns a specific educational setting.