Minnesota Department of Human ServicesDisability Services DivisionOne DHS People, Access and Culture
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Data, quality, and evaluation

Division data, quality assurance, and evaluation of services and outcomes.

One DSD
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Equity entry points

  • Disaggregation with small-group protection
  • Systems built for billing rather than equity analysis
  • Qualitative evidence alongside numbers

Fictional data example · no real participants

A complete record is the beginning of a question

A made-up service follow-up has 120 records. Explore what the overall count shows, what a grouped view adds, and what a safer reporting view must consider. Groups A, B and C are invented labels.

90 of 120 records are marked complete: 75%.

Overall fictional follow-up
Reporting groupRecordsMarked completeShare complete
All records1209075%

Completion does not establish that the person understood the notice, obtained a service, or could use the next step.

What could people's accounts add?

In a fictional conversation, someone says, “The record says complete, but I still could not tell whom to contact.” That account suggests a question about the handoff. It does not establish how often the problem happens. Invite feedback through usable channels and examine it alongside the records without identifying people in small groups.

What would you investigate next?

Connected areas of work

Related situations