One DSD People, Access and Culture · Toolkit Studio
Toolkit Studio guardrails
Cross-cultural guardrails for walked decisions.

NAME THE PROCESS
• Briefs help you ask better questions. They do not tell you what an individual believes, needs, or prefers.
• Name the process, not the people.
• Confirm preferences with the person. Involve partners when the decision affects communities.
• Anti-racism beat: Does this continue a race-neutral process that has already produced unequal access or outcomes? What alternative redistributes burden?

FEATURED WORK MOMENTS
• Reminder channel change: On your own decision: keep channel mix open until preference + access are known. No case names in notes.
• Assessment scheduling (MnCHOICES / HCBS): Schedule design is service design. List assisted options before removing them.
• Eligibility notice rewrite: Success = people could act. “Notices sent” is not an equity metric.

DO NOT
• Explain people by culture.
• Treat briefs as individual instructions.
• Replace Formal doors with Step 8.
• Submit typed notes to this program.

One DSD People, Access and Culture